1. Object
These general conditions of sale are intended for the use of booking stays in guest rooms at La Villa Rochette at 13 rue d'Adelaïau in FORGES-LES-BAINS. They constitute the reservation contract between SAS LES 2 SOURCES which operates and manages the establishment ""La Villa Rochette"" and the customer for a stay in a guest room. Acceptance and compliance with these conditions of sale are acquired as soon as the reservation is confirmed by SAS Les 2 Sources. The owners Loëtitia Nouqué and Florian POCHET are committed to doing everything possible to give guests a warm welcome and ensure they have a pleasant stay.
These general conditions define the rights and obligations of the parties in the context of remote reservation of services offered by our establishment, the contact details of which are specified in this document. They govern all the steps necessary for the reservation and the monitoring of the reservation between the contracting parties. The customer acknowledges having read and accepted these general conditions of sale and the conditions of sale of the reserved rate accessible on our site via the reservation functionality. These general conditions of sale apply to all reservations made online, through our site via the reservation functionality.
2. Reservation
The customer chooses the services presented on the reservation functionality of our site. He acknowledges having read the nature, destination and reservation methods of the services available on the reservation functionality and having requested and obtained necessary and/or additional information to make his reservation with full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability to his needs, such that we cannot be held responsible in this regard. The reservation is deemed accepted by the customer at the end of the reservation process.
3. Booking process
Reservations made by the customer are made via the electronic reservation voucher accessible online on our site via the reservation functionality. The reservation is deemed to have been made upon receipt of the reservation voucher. The customer undertakes, prior to any reservation, to complete the information requested on the voucher or reservation request. The customer certifies the veracity and accuracy of the information transmitted. After the final choice of the services to be reserved, the reservation procedure includes entering the bank card in the event of a guarantee or prepayment request, consultation and acceptance of the general conditions of sale and the conditions of sale of the reserved rate. before validation of the reservation and, finally, validation of the reservation by the customer.
4. Acknowledgment of receipt of the reservation
Our site via the reservation functionality acknowledges receipt of the customer's reservation by sending an email without delay. In the case of online reservation, the acknowledgment of receipt of the reservation by email summarizes the contract offer, the services reserved, the prices, the conditions of sale relating to the selected rate, accepted by the customer, the date reservation made, information relating to after-sales service, as well as the address of the seller's establishment to which the customer can submit complaints.
5. Cancellation or modification by the customer
The customer is reminded, in accordance with article L. 121-21-8 12° of the Consumer Code, that he does not have the right of withdrawal provided for in article L. 121-21 of the Consumer Code. consumption. The conditions of sale of the reserved rate specify the terms of cancellation and/or modification of the reservation. Reservations with prepayment cannot be subject to any modification and/or cancellation. The sums paid in advance, such as the deposit, will not be refunded. In this case, it is mentioned in the conditions of sale of the price. When the conditions of sale of the reserved rate allow it, the cancellation of the reservation can be made directly with the establishment, whose telephone details are specified on the confirmation of the reservation sent by email. All reservations are personal and cannot under any circumstances be transferred to a third party, whether free of charge or for a fee.
6. Consumption of the service
In accordance with the regulations in force in certain countries, the customer may be asked, upon arrival, to complete a police form. To do this, the customer will be asked to present an identity document in order to check whether or not they must complete the police form. Any behavior contrary to good morals and public order will lead the establishment to ask the customer to leave the establishment without any compensation and/or without any refund if payment has already been made. For establishments with Internal Regulations, the customer accepts and undertakes to respect said regulations. In the event of non-compliance by the customer with one of the provisions of the Internal Regulations, the establishment will be obliged to invite the customer to leave the establishment without any compensation and or without any reimbursement if a regulation has already been made. been carried out.
7. Liability
The photographs presented on our reservation functionality are not contractual. Even if all the best efforts are made so that the photographs, graphic representations and texts reproduced to illustrate the establishments presented give as accurate an overview as possible of the services offered, variations may occur between the time of reservation and the day of the reservation. consumption of the service. The establishment cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to the third party, due to the client, in particular the unavailability of the internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of prepayment not authorized by the bearer's bank. Any reservation or payment which is irregular, inoperative, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the latter.
8. Arrival time
The customer must arrive on the day of their reservation between 4 p.m. and 10:30 p.m.
9. Departure time
On the day of departure, guests must vacate the rooms before 11:00 a.m. Any departure after 11 a.m. will result in an additional night being billed.
10. Changing rooms
Without the customer being able to claim any compensation, SAS Les 2 Sources reserves the right to change the room initially reserved by the customer with a room of the same or greater capacity. In such a case, the cost of the reservation remains unchanged.
11. Capacity
This contract is established for a specific number of people. If the number of customers exceeds this number, the owner has the right to refuse additional customers. This refusal cannot be considered as a modification or termination of the contract at the initiative of the owner. In the event of the customer's departure, no refund can be considered. Note that it may be possible, in certain cases and under certain conditions, to provide an extra bed, involving additional costs for the customer.
12. Breakfast
Breakfast is served every morning in a location that will be indicated to you the day before (Séquoia room, Cèdre room, etc.). It is served between 8 a.m. and 10:30 a.m. On request, breakfast could, if possible, be served earlier.
13. Pets
Pets are not allowed, except working animals (guide dogs). In the event of non-compliance with this clause by the customer, the refusal to accept the animals and their owners by SAS Les 2 Sources cannot be assimilated to a modification or termination of the contract at the initiative of the owner. So that in the event of the customer's departure, no refund can be considered. Customers are fully responsible for any damage caused by their pets.
14. Art of living and use of places
Respect for a certain ""art of living» is asked of all customers to guarantee the tranquility of the place and the comfort of all. The customer undertakes to respect the instructions for good manners appearing in these general conditions of sale. In addition, you are asked not to smoke in the rooms or at the windows and not to light candles. All rooms in the guest house (bedroom, living room, dining room, etc.) are strictly non-smoking. Private areas are not left freely available to customers.
Any disrespectful attitude towards other guests and/or facilities may result in immediate cancellation of the reservation. Please do not throw anything down the toilet. Please also do not use the bathroom linen for removing makeup or cleaning shoes. We reserve the right to charge the cost of replacing towels and/or linens stained by these products.
15. Complaints
Complaints relating to non-performance or poor performance of the reserved services must, under penalty of foreclosure, be brought to our attention in writing within eight days after the date of departure from the establishment.
16. Price
The prices relating to the reservation of services are indicated before and during the reservation. Prices are confirmed to the customer in the amount inclusive of tax, in the commercial currency of the establishment, and are only valid for the duration indicated on the reservation functionality. If the establishment is debited in a currency other than that confirmed on the reservation, the exchange costs are the responsibility of the customer. All reservations, regardless of their origin, are payable in the local currency of the establishment, unless special arrangements are indicated on site. Unless otherwise stated on the reservation functionality, additional services are not included in the price. Taxes (local taxes, tourist taxes, etc.) where applicable, presented on the rates page, are to be paid directly on site to the establishment. The prices take into account the VAT applicable on the day of the order and any change in the rate applicable to the VAT will be automatically reflected in the prices indicated on the invoice date. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices indicated on the invoice date.
17. Payment
The customer communicates his bank details as a guarantee of the reservation except under special conditions or rates, by credit or private bank card (Visa, Mastercard, American Express, Diners Club, etc. depending on the possibilities offered by the establishment's reservation functionality ) by directly indicating, in the area provided for this purpose (entry secured by SSL encryption), the card number, without spaces between the numbers, as well as its validity date (it is specified that the bank card used must be valid as of time of consumption of the service) and the visual cryptogram. He must come to the establishment with the bank card that allowed him to guarantee the reservation. Payment is debited at the establishment during the stay, except in the case of special conditions or rates where partial or total payment is debited at the time of booking. This prepayment is referred to as a deposit. In the event of a no show (reservation not canceled – customer not present) of a reservation guaranteed by credit card, the establishment will debit the customer, as fixed compensation, of the amount indicated in its general conditions and special conditions of sale. The establishment has chosen elloha.com/stripe.com to secure online payments by credit card. The validity of the customer's payment card is verified by stripe.com. The payment card may be refused for several reasons: stolen card, blocked card, ceiling reached, entry error, etc. In the event of a problem, the customer must contact their bank on the one hand, or the establishment on the other hand to confirm your reservation and method of payment. In the case of a rate subject to online prepayment, the amount paid in advance, which is the deposit, is debited at the time of booking. Some establishments can generate invoices/notes electronically, the original file is certified and available online at the internet address communicated by the establishment.
18. Respect for privacy
The customer is informed, on each of the personal data collection forms, of the obligatory or optional nature of the responses by the presence of an asterisk. The information processed is intended for the establishment, elloha.com, its entities, its partners, its service providers (and in particular online payment providers). The customer authorizes elloha.com to communicate his personal data to third parties on the condition that such communication proves compatible with the carrying out of the operations incumbent on elloha.com under these general conditions and in connection with the Customer Protection Charter personal data. In particular when paying online, the customer's bank details must be transmitted by the payment provider stripe.com to the establishment's bank, for the execution of the reservation contract. The customer is informed that this data transfer may therefore take place in foreign countries that do not have adequate protection of personal data within the meaning of the Data Protection Act. However, the customer consents to this transfer necessary for the execution of his reservation. Constellation SAS / Stripe.com, in their professional capacity, have committed to the establishment to take all security measures and respect data confidentiality for said data transfers. Regarding the collection of telephone numbers, we remind you that the customer has the possibility of registering on the site https://www.bloctel.gouv.fr/.
19. Convention of proof
Entering the required banking information, as well as acceptance of these general conditions and the voucher or reservation request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. Computerized records kept in elloha.com's computer systems. will be kept in reasonable security conditions and considered as proof of communications, orders and payments between the parties. The customer is informed that his IP address is recorded at the time of booking.
20. Force majeure
Force majeure means any event external to the parties which is both unpredictable and insurmountable and which prevents either the client or the establishment from fulfilling all or part of the obligations provided for in the contract. Force majeure or fortuitous events are those usually recognized by the case law of French Courts and Tribunals. Each party cannot be held responsible towards the other party in the event of non-performance of its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends, for the parties, the execution of their reciprocal obligations and that each party bears the burden of the resulting costs.
21. Dispute resolution, applicable law and mediation
These General Terms and Conditions are governed by and subject to French law. Except for public order provisions, any disputes which may arise in the context of the execution of these General Terms and Conditions may, before any legal action, be submitted to the discretion of the Site Editor with a view to an amicable settlement. It is expressly recalled that requests for amicable settlement do not suspend the time limits for bringing legal action. Unless otherwise provided by public order, any legal action relating to the execution of these General Terms and Conditions must be subject to the jurisdiction of the courts of the place of domicile of the defendant.
Consumer mediation
According to article L.612-1 of the Consumer Code, it is recalled that "" all consumers have the right to have free recourse to a consumer mediator with a view to amicably resolving the dispute between them and a professional. To this end, the professional guarantees the consumer effective recourse to a consumer mediation system . As such, SAS Les 2 Sources offers its Consumer Clients, in the context of disputes which have not been resolved amicably, the mediation of a consumer mediator, whose contact details are as follows:
- Company CONFLUENCE Médiations located at 9 rue Pierre Ceccaldi in DOURDAN (91410)
- Such : 06 85 70 22 68
- Via the form:
https://confluence-mediations-consommation.fr/contacter-confluence-mediations-consommation/
- https://confluence-mediations-consommation.fr/
Please note that mediation is not compulsory but only offered in order to resolve disputes by avoiding recourse to justice.
22. Completeness
These General Conditions of Sale, the conditions of sale of the rate reserved by the customer, and the voucher or reservation request express the entirety of the obligations of the parties. No general or specific conditions communicated by the customer can be integrated into these general conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the voucher or reservation request (including the special conditions of the reserved rate) and these general conditions. In the event of a contradiction between the reservation voucher and the general conditions, the provisions appearing on the reservation voucher will be the only ones applicable to the obligation in question. These general conditions of internet sale may be modified and/or supplemented at any time by the establishment. In this case, the new version of the general conditions of sale via internet will be put online by the establishment. As soon as it is posted online, the new version of the general conditions of sale via internet will automatically apply to all customers.